Returns & Exchanges

 We want you to be happy with your purchase, if you're not let's fix it.

Most purchases may be returned for store credit or exchange.  

  • Returns are for STORE CREDIT only.  And never expire. We will not accept anything past 30-days.  
  • Free Exchanges
  • Once your return package is in the mail and off to us you'll receive your store credit instantly in the form of an E-Gift Card.

We are happy to provide easy return labels for your return!  These Easy Labels are free for all customers wanting to make an exchange or receive their refund via store credit!  

Products must be in original condition wanting to be returned:

Any item received back for a return that is not in the original unused and unworn conditions will not be refunded.  Items listed below are a few examples of items that cannot be returned.

  • Unworn
  • Unwashed
  • No perfume or smells
  • No pet hair
  • No make-up stains
  • Shoes need to be sent back in original box and unworn.

NON-RETURNABLE ITEMS

  • Jewelry
  • Bramis
  • Hats
  • Bodysuits
  • Swimwear
  • Discounted/Sale items
  • Activewear

FINAL SALE ITEMS

All purchases made on discounted or sale items are FINAL SALE.  No exceptions will be made.

 

All returns should be sent to the following address:

Fig & Willow Returns
1949-2 San Marco Blvd.
Jacksonville, FL. 32207

*online refunds will be processed M-TH 10a-4p

 

Shipping

Shipping and handling charges on your order are non-refundable.  All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping.

If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size), you will be reimbursed for the purchase, including shipping fees.

Fig & Willow is not responsible for any lost or stolen packages once marked as "delivered". Please contact your local post office to settle a claim or track package.  

It is the buyer's responsibility to provide the correct shipping address.  If the package is lost due to an incorrect address provided by the customer, no refund will be made.

If you have any other questions concerning your order, feel free to contact us at customerservice@figwillow.com

Click here to begin the return or exchange process.

Become an Ambassador!!  

You can become an affiliate and promote Shop Fig & Willow by following this LINK . Check out the commissions & perks and sign up to be an ambassador!   Please email customerservice@figwillow.com if you have any further questions.