We take pride in customer satisfaction at Fig & Willow and if for any reason you do not love your purchase, you have 14 days to return for store credit. We do not issue refunds back to your original method of payment. Receipt must be present and merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. Store Credit never expires.
*FINAL SALE ITEMS*
The following items are Final Sale and may NOT be returned at anytime:
Intimate Apparel (bralettes, underwear)
Accessories (hats, scarves, jewelry)
STORE RETURN POLICY
You have 14 days from the date of purchase to return your item for store credit. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached and original receipt. Item may be exchanged or returned for store credit.
ONLINE RETURN POLICY
Return package must be postmarked 14 days from the date you received your package. We do not offer return shipping labels. Refunds are issued back as store credit and will be sent to you in the form of an E-Giftcard via email when your Return is processed. It will be sent to the email address we have on file. Feel free to reach out to us with any questions and we can assist you in finding something new if your purchase doesn't work out.
Please mail your online returns to:
241 Atlantic Boulevard, suite 105
Neptune Beach, FL. 32266
*online refunds will be processed M-F 10a-6p